Most used Shopify support & chat apps

12,007 of 31,562 tracked Shopify stores (38%) run at least one of the 21 support & chat apps we detect. Ranked by detected installs.

Support & chat apps by installs on tracked stores
#	App	Installs	Share of tracked stores	Share of stores with any support & chat app
1	Shopify Inbox	5,191	16%	43%
2	Gorgias	3,801	12%	32%
3	Zendesk	819	2.6%	6.8%
4	Tidio	750	2.4%	6.2%
5	Richpanel	400	1.3%	3.3%
6	Re:amaze	362	1.1%	3%
7	Chatty	360	1.1%	3%
8	tawk.to	190	0.6%	1.6%
9	Gladly	89	0.3%	0.7%
10	LiveChat	77	0.2%	0.6%
11	Willdesk	76	0.2%	0.6%
12	Chatarmin	59	0.2%	0.5%
13	Intercom	59	0.2%	0.5%
14	DigitalGenius	54	0.2%	0.4%
15	Freshchat / Freshdesk	54	0.2%	0.4%
16	Crisp	52	0.2%	0.4%
17	Kustomer	45	0.1%	0.4%
18	Inside (chat)	14	0%	0.1%
19	Elevio	13	0%	0.1%
20	Drift	3	0%	0%
21	Chatdesk	2	0%	0%

A store can run more than one support & chat app, so shares can add up to more than 100%. We only count apps visible in public storefront code.

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